Frequently Asked Questions

BioReference Direct does not replace the advice and care of your physician. It is intended for educational purposes only. BioReference Direct test results are not a medical diagnosis, treatment, or a form of medical advice. You are solely responsible for promptly talking with a physician about your lab test results, and only your physician can interpret your test results.

You can add tests to your shopping cart from the BioReference Direct site. Before checkout, you will need to sign in to the patient portal or create a portal account. Creating an account is the best way to connect and view your test results. After creating an account, you can pay for your shopping cart with a credit card or a debit card. Once your purchase is complete, you will receive an order confirmation that you will need to present for specimen collection. Bring the order confirmation (print or on your phone) to our patient service centers during business hours to have your specimen collected and start the testing process.    Click here for collection locations near you.

Testing must be completed at one of our patient service centers in New York or New Jersey. Please use our location finder to select a collection site in New York or New Jersey before you visit. If you ordered an at-home self-test kit, it must be shipped to and returned from an address in New York or New Jersey.

No, BioReference Direct does not support ordering tests for others, including minors (18 years and below), at this time.

No, an appointment is not required. However, if you prefer to make an appointment, you can do so here. Please ensure to bring your confirmation email with you when you visit the collection center.

Patients can cancel a BioReference Direct test by logging in to their BioReference Patient Portal account and selecting the order from the Order Status page.

You may cancel testing within 60 days of purchase and if you have not had your laboratory specimen collected. If you ordered a test that will be collected at one of our patient service centers, a $30 non-refundable processing fee will be withheld, and the remaining charge will be refunded. If you ordered a self-collect test kit that will be shipped to you, a $60 non-refundable processing fee will be withheld and the remainder of the charge refunded.

Orders will expire 60 days after the online purchase. If you ordered a test that will be collected at one of our patient service centers, a $30 non-refundable processing fee will be withheld, and the remaining charge will be refunded.   If you ordered a self-collect test kit that will be shipped to you, a $60 non-refundable processing fee will be withheld and the remainder of the charge refunded.   You will need to place another order if you would still like to have testing performed.

Orders will expire 60 days after the online purchase. You will need to have your laboratory specimen collected before the expiration date indicated in the email you received.  If you ordered a test that will be collected at one of our patient service centers, a $30 non-refundable processing fee will be withheld,  and the remainder of the charge refunded.    If you ordered a self-collect test kit that will be shipped to you, a $60 non-refundable processing fee will be withheld and the remainder of the charge refunded.    You will need to place another order if you would still like to have testing performed.

You will receive an email notifying that your order will expire in 2 weeks, and you must visit the laboratory collection center for specimen collection prior to this date.

Please go to BioReference Direct site. Click on MyAccount from the top menu bar, and click “Forgot username” to retrieve your username.

Please go to BioReference Direct site. Click on MyAccount from the top menu bar, and click “Forgot password” to reset your password.